Hero Image

A Guide To Scratch and Dent Washer and Dryer Sets

Looking for a laundry upgrade without the full-price sting?

Scratch and dent washer and dryer sets can deliver major savings while still providing the features, capacity, and reliability you need.

What are scratch and dent washer and dryer sets?

“Scratch and dent” typically refers to new or like-new appliances with cosmetic blemishes—tiny dings, scuffs, or a small panel crease—often from shipping, floor display, or packaging damage. Many are open-box returns that were never truly “used,” and some are factory-refurbished or certified by the manufacturer or retailer.

Because the imperfections are cosmetic, performance is usually unaffected. In many cases, the internal components are brand new, and the units carry a standard manufacturer warranty or a retailer-backed warranty (sometimes shorter than brand-new). You’ll often see the same model numbers you’d find on the showroom floor, just with a lower price tag and minor appearance quirks that won’t impact washing or drying results.

How much can you save?

Actual discounts vary by retailer and model, but scratch and dent washer and dryer sets commonly sell for 20–60% below typical retail pricing, with occasional deeper cuts on last year’s models or floor displays. Bundle deals (buying the pair together) can push the savings even further, and negotiating for accessories—hoses, stacking kits, or delivery—can add more value.

  • Example: A $1,199 HE washer marked down 35% costs about $779; a matching $1,099 dryer at 30% off is $769—together you save roughly $750 versus full price.
  • Open-box or display pairs may include premium extras (steam cycles, built-in sensors) that would be out of budget at MSRP.
  • Energy-efficient models can compound savings on utility bills. ENERGY STAR washers typically use significantly less water and energy than conventional models, and modern dryers with moisture sensors help avoid over-drying.

Who are these deals best for?

  • Budget-focused homeowners and renters: Get high-end features at mid-range prices.
  • Landlords and property managers: Outfit rentals with reliable, warranty-backed units at lower cost.
  • Secondary laundry spaces: Perfect for basements, in-law suites, or garage conversions where minor scuffs won’t matter.
  • Shoppers who value function over flawless finishes: If the unit slides into a closet or laundry room, a tiny side-panel dent is rarely noticeable.

Where to find scratch and dent washer and dryer sets

  • American Freight (Sears Outlet legacy): Large selection of scratch-and-dent and open-box appliances, frequent bundle deals, and delivery options.
  • Best Buy Outlet (Appliances): Open-box, clearance, and refurbished models; check for local availability and in-store inspection.
  • Lowe’s Outlet Stores: Select locations focusing on discounted appliances; online listings often note blemish locations and warranty details.
  • Whirlpool Outlet: Discounts on Whirlpool family brands; watch for periodic extra markdowns on pairs and last-year models.
  • GE Appliances Outlet: Factory overstocks, discontinued and cosmetically imperfect units with warranty support.
  • Habitat for Humanity ReStore: Inventory varies by location, but you can often find gently used or scratch-and-dent appliances at very low prices while supporting a good cause.

How to shop smart (and avoid surprises)

Inspect before you buy

  • See it in person when possible. Confirm blemish size and location; a small side dent may be invisible once installed, but a front-door scuff could bother you.
  • Run a quick function test in-store if allowed: power on, cycle selection, drum spin, door latch, control panel responsiveness, and any unusual noises.
  • Check the drum and seals for cracks, warping, or tears. Cosmetic-only damage should not affect the drum, suspension, or electronics.

Confirm warranty and return policy

  • Warranty length: Is it full manufacturer coverage or retailer-limited? Many scratch and dent units still carry 1-year parts and labor; some outlets offer extended protection for a fee.
  • Return/exchange terms: Ask about restocking fees and time limits. Open-box items may have shorter return windows.
  • Documentation: Keep photos of the cosmetic defect noted at purchase; it helps if you ever need service.

Verify model details

  • Model and serial numbers: Confirm you’re getting the exact model advertised, including color and orientation (e.g., left-hinge vs. right-hinge dryer door).
  • Feature set: Cross-check that the washer has key features you want (e.g., sanitize cycle, internal heater, spin speed), and the dryer supports your fuel type (gas vs. electric).
  • Included accessories: Hoses, drain pan, stacking kit, or pedestals are often extra—budget accordingly or negotiate them into the deal.

Budget the real installed cost

  • Delivery and install: Factor delivery fees, haul-away costs, and installation (especially for gas dryers or tight-stack setups).
  • Venting and hookups: A new vent line, 240V outlet, or standpipe repair can eat into savings—get a quick estimate if anything looks questionable.
  • Utility savings: High-efficiency washers use less water and energy; a moisture-sensor or heat-pump dryer can cut energy use substantially over time.

Negotiate and time your purchase

  • Ask for extras: Many outlets can discount hoses, throw in a stacking kit, or waive haul-away fees to close the sale.
  • Watch holiday and inventory cycles: Big sales (Memorial Day, Labor Day, Black Friday) and new-model rollouts often trigger additional markdowns on outlet inventory.
  • Be flexible on color or minor blemish location: A small concession can unlock a larger discount.

When to skip scratch and dent

  • You need a flawless finish: If your laundry set is in a prominent space, cosmetic perfection may matter.
  • Space is extremely tight: If the unit must squeeze through narrow doors or a sharp staircase, existing dents might complicate maneuvering.
  • Warranty is too limited: If there’s no meaningful warranty or return option, the risk may outweigh the savings.
  • Hidden damage concerns: If you suspect damage beyond cosmetic (e.g., bent drum spindle, misaligned door), walk away.

Quick buying checklist

  • Confirm blemish type and location; take photos at purchase.
  • Verify warranty length and what it covers; ask about extended options.
  • Match fuel type (gas/electric) and space constraints (width, height, door swing).
  • Test basic functions in-store if possible; listen for odd noises.
  • Calculate total installed cost: delivery, install, accessories, and haul-away.
  • Prioritize efficiency features to maximize long-term savings.

Sources